General Digital Business – Agenda for the digital transformation

Digital Business – Agenda for the digital transformation

Digital Business has established itself as a collective term for digitized business models and processes. In this article we will explain the typical characteristics of companies in digital business. Thus, the basic features of a business administration of digitization and digitized companies are outlined.

General The shop analysis – potential for success in the online shop

The shop analysis – potential for success in the online shop

A shop analysis helps to find out potentials but also weaknesses of your own online shop. In this article you will learn which analysis questions can be used to implement the potential of your shop within the framework of a shop analysis. If you would like support in carrying out the analysis or in realizing …

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Digital Management Online real-time certification and digital mapping of the value chain

Online real-time certification and digital mapping of the value chain

Online real-time certification and digital mapping of the value chain Industry 4.0 – the term is currently omnipresent. It generally refers to the comprehensive digitalisation of industrial production. However, many decision-makers still find it difficult to grasp concrete approaches to realising benefits from this. Digitisation has considerable implications for companies. In automated processes along the …

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General Sales psychology in online marketing to increase your conversion rate

Sales psychology in online marketing to increase your conversion rate

In online marketing, sales psychology is often used because it can influence the buying behaviour and decisions of the users and thus increase the conversion rate. Therefore the correct use is a basic requirement. The psychological methods can be used in a wide range of areas, from pricing to the design of websites and shops …

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General E-commerce workshop – a flywheel for growth

E-commerce workshop – a flywheel for growth

Continuous growth, but also competition and high dynamics shape e-commerce. Up-to-date knowledge is more important than ever so that you and your company become part of e-commerce success. The workshop of the E-Commerce Institute offers a completely new approach. Less off-the-shelf catalogue knowledge than a program that sets a flywheel in motion for growth and …

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E-Commerce Marketing Digitization of the optical industry – an online store analysis of Mister Spex (Part 1)

Digitization of the optical industry – an online store analysis of Mister Spex (Part 1)

Introduction Digital transformation has already taken hold of many industries, including the optical sector. One company that has disruptively changed the market for glasses and vision aids is Mister Spex. Marei Stanetschek, Eliza Karolys and Laura Olesiak conducted an online store analysis of Mr. Spex as part of their media and communication management studies at …

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E-Commerce Marketing E-commerce software: key resource for online success

E-commerce software: key resource for online success

In addition to unique selling propositions in assortment and fulfilment as well as the brand, the e-commerce software is decisive for e-commerce success. This article presents the essential components of e-commerce software and discusses requirements. What is e-commerce software The term e-commerce software is used here to refer to a number of software solutions that …

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General Returns management – technical and practical challenges

Returns management – technical and practical challenges

Returns management is of crucial importance in online retailing. Only when returns are minimized and handled efficiently can online retailing achieve sustainable success. However, an excessive number of returns is still a major problem for many online retailers. The solution lies in proactive returns management, as this article shows. There are two strategies that make sense …

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General Calculating the contribution margin – the key to success

Calculating the contribution margin – the key to success

Calculating the contribution margin is one of the most important business performance calculations and thus an indicator of the profitability of a business. In this article, you will first find a compact overview of the basics of contribution margin accounting. Afterwards, I will present a variant that you can use to calculate the contribution margin …

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General The e-commerce code – the most important e-commerce success factors

The e-commerce code – the most important e-commerce success factors

E-commerce success factors are motors for growth and profitability for every e-commerce company. Used correctly, they can set a flywheel in motion for greater success in e-commerce. With the e-commerce code, the E-Commerce Institute has placed four central success factors at the center of its work, which contribute significantly to the expansion of the leadership …

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General The Customer Lifetime Value Calculation

The Customer Lifetime Value Calculation

Calculating customer lifetime value (CLTV) is worthwhile because this indicator has a high potential for success. It is therefore also worthwhile to place CLTV at the center of e-commerce controlling. In this article, I show how customer lifetime value is calculated, how the Data basis is determined, and which control potentials arise with customer lifetime …

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General The conversion rate calculation

The conversion rate calculation

The conversion rate is one of the key indicators in e-commerce. You can calculate the conversion rate correctly by observing important distinctions and special features, which are presented in this article. First, the data required to calculate the conversion rate is named and discussed. Then, some empirical empirical results on the conversion rate are presented. …

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E-Commerce Marketing 5 steps to an online marketing concept

5 steps to an online marketing concept

A marketing concept is an important basis for the successful marketing of your products. This is especially true for marketing on the Internet, so that a suitable online marketing concept is becoming increasingly important. This concept summarizes all the essential information about the online marketing of a company and puts the relevant factors in a …

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