Chatbot ECI welcomes your feedback!

Chatbot ECI welcomes your feedback!

Chatbots – The dialog systems of the future

Since a few weeks our chatbot “ECI” is online!

Chatbots are dialog systems that process data based on artificial intelligence (AI), automated rules, natural language processing (NLP) and machine learning (ML). The goal is to facilitate customer communication. They take care of various concerns and provide the best possible answers to questions via chat.

In order to be able to adapt our ECI Chatbot to your concerns in the best possible way, we are now dependent on your help. What questions do you have for ECI? Which contents are of interest?

The E-Commerce Institute is looking forward to your questions to ECI and your feedback!

You can find it in the lower right corner.


For further information, please refer to our professional articles IBM Watson Chatbot-Assistant – Potential Analysis 1 and 2.