Expert comment by Prof. Dr. Richard Geibel and Robin Kracht in the high potential issue October – December 2020 How has online commerce changed as a result of the Corona crisis and what could be the long-term consequences? Which trends are independent, but also dependent on them in e-commerce at present and in the …
Chatbots – The dialog systems of the future Starting today our chatbot “ECI” is online! Chatbots are dialog systems that process data on the basis of artificial intelligence (AI), automated rules, natural language processing (NLP) and machine learning (ML). The goal is to facilitate customer communication. They take care of various concerns and provide the …
Welcome to our series of articles about current theses of our students! Alumna Louisa Roszinski has written an outstanding bachelor thesis on “Sustainability in online commerce using the example of Amazon” as part of her studies in Media and Communication Management at the Hochschule Fresenius in Cologne. The summary is presented in the following. You …
ECC Web Talks 2020 The ECC FORUM is the event for trade in the digital age. Insights and impulses from first hand by TOP-speakers from trade and industry, brand new customer and market insights are presented here! At the ECC Web Talks (always Tuesdays & Thursdays) exciting expert lectures provide brand new insights on various …
Welcome to our series of articles about current theses of our students! Alumni Louisa Roszinski has written an outstanding bachelor thesis on “Sustainability in Online Retailing using the example of Amazon” as part of her studies in Media and Communication Management at the Hochschule Fresenius in Cologne. The summary is presented in the following. Read …
This Saturday, October 10, 2020, the MIT Club of Germany e.V. will host an online event. Register now and look forward to exciting discussions! New Event Series: CLIMATE CHANGE MATTERS -In search of environmental solutions for a better world. Event 1: Climate Awareness Matters | Learn –Understand -Act Climate Change has become a …
The fourth podcast episode from the ECI deals with the topic of returns in e-commerce. We were able to win Daniel Engelhardt as an expert on this topic. Daniel is co-founder of keepist and gives exciting insights into the start-up. Have fun listening! keepist – Send back less and get rewarded! Nowadays you can buy almost …
How has online retail changed as a result of the Corona crisis and what long-term consequences could arise? Which trends are independent, but also dependent on them, in e-commerce now and in the future? What influence do digitization and automation have on e-commerce and what skills and requirements are relevant for future career starters in …
Nearly every online store operator strives to optimize its conversion rate and checkout process. But is the “pre-sale-optimization approach” really the best approach for more sales and profit? In this guest article by Daniel Engelhardt, Co-Founder of keepist.de, you will learn how reward and loyalty programs with your existing customers can not only increase your …
Digital Leadership – The Potential of Leaders in the Social Web “A Social Web positioning must be part of everyday life for digitally-oriented executives as front runners of digitization” – we spoke with Katja Alexandra Reich about the current and future potential of executives in the Social Web. Katja is not only a graduate of …
Key performance indicators (KPI) help to control e-commerce and online shops by quantifying strategic and operational target values. In this article, the most important e-commerce KPIs are presented and the control of e-commerce with KPIs is explained. Do you need support with the creation or further development of a key figure model for your online …
The calculation of the Customer Lifetime Value (CLTV) is worthwhile because this indicator has a high potential for success. It is therefore also worthwhile to put the CLTV at the centre of e-commerce controlling. In this article, I show how the customer lifetime value is calculated, how the database is determined and what control potentials …
Since the Internet established itself as a communication platform in the mid-1990s, the retail trade has changed significantly. More and more consumer activities are finding digital points of contact on the Internet, and more and more companies are offering products via online platforms, their own shops or marketplaces. Multichannel trade is the marketing form of …
He is ungrateful, moody, and changeable. She is not reliable, constantly changes her partners and is also very demanding. No, it’s not what you think! I am not talking about past life companions, but about modern customers. Especially in the Internet, the most non-binding of all media, the customer is more often a disloyal partner …
Digital Business has established itself as a collective term for digitized business models and processes. In this article we will explain the typical characteristics of companies in digital business. Thus, the basic features of a business administration of digitization and digitized companies are outlined.
A shop analysis helps to find out potentials but also weaknesses of your own online shop. In this article you will learn which analysis questions can be used to implement the potential of your shop within the framework of a shop analysis. If you would like support in carrying out the analysis or in realizing …
Online real-time certification and digital mapping of the value chain Industry 4.0 – the term is currently omnipresent. It generally refers to the comprehensive digitalisation of industrial production. However, many decision-makers still find it difficult to grasp concrete approaches to realising benefits from this. Digitisation has considerable implications for companies. In automated processes along the …
In online marketing, sales psychology is often used because it can influence the buying behaviour and decisions of the users and thus increase the conversion rate. Therefore the correct use is a basic requirement. The psychological methods can be used in a wide range of areas, from pricing to the design of websites and shops …
Continuous growth, but also competition and high dynamics shape e-commerce. Up-to-date knowledge is more important than ever so that you and your company become part of e-commerce success. The workshop of the E-Commerce Institute offers a completely new approach. Less off-the-shelf catalogue knowledge than a program that sets a flywheel in motion for growth and …
E-commerce success factors are motors for growth and profitability for every e-commerce company. Used correctly, they can set a flywheel in motion for greater success in e-commerce. With the e-commerce code, the E-Commerce Institute has placed four central success factors at the center of its work, which contribute significantly to the expansion of the leadership …